1einPrivacy Policy
This page describes what we collect when you use 1ein and how we keep that data protected. We take your privacy seriously and are committed to transparency about our practices. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment, or place bets on Liga 1 matches and live-dealer tables, we collect certain information. This policy explains what that information is, why we need it, and how we safeguard it.
Our 1ein platform operates across supported jurisdictions, and your data may be processed in multiple locations. We comply with applicable data protection laws and undertake to handle your information responsibly. If you have questions about how we use your data or wish to exercise your rights, our support team is available to assist you.
We encourage you to read this policy carefully. By using 1ein, you acknowledge that you understand how we collect, use, and protect your information.
What Data We Collect on 1ein
We collect information in several categories. First, account registration data: your email address, phone number, full name, date of birth, and national ID number. We require this information to verify your identity and comply with anti-money-laundering regulations. Second, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, payment method, and timestamp. We do not store your full bank account number or wallet credentials—payment processors handle that securely.
Third, behavioral data: we track which games you play (Aviator, Sweet Bonanza, Gates of Olympus, live blackjack, Mobile Legends esports markets), how long you engage with each, and your betting patterns. This helps us improve our platform and detect unusual activity that might indicate fraud or account compromise. Fourth, device and connection data: we log your IP address, device type (Android, iOS, desktop), browser version, and approximate location (city level, not precise coordinates). This information helps us troubleshoot technical issues and prevent unauthorized access.
We also collect communication data when you contact our support team via live chat, email, or phone. These conversations are logged so we can resolve your issue and maintain a record of our service quality.
How We Use Your Data on 1ein
We use your data for several purposes. Account verification and compliance: we verify your identity using your national ID and address documents to comply with Know Your Customer (KYC) regulations. This protects both you and our platform from fraud and money laundering. Payment processing: we use your payment information to process deposits and withdrawals. Your transaction history is stored so you can review it anytime in your 1ein account.
Service improvement: we analyze behavioral data to understand which games are popular, which payment methods work best, and where our platform experiences slowdowns. This helps us optimize the 1ein experience for players in Jakarta, Surabaya, Bandung, Medan, and other regions. Security and fraud prevention: we monitor your account for suspicious activity—unusual login locations, rapid withdrawal requests, or patterns inconsistent with your normal behavior. If we detect a potential threat, we may temporarily restrict your account and contact you to verify.
Communication: we send you emails about account updates, match schedules, and promotional offers (if you've opted in). You can unsubscribe from marketing emails anytime in your account settings, though we'll continue to send transactional emails (deposit confirmations, withdrawal status, security alerts).
Third-Party Data Processors on 1ein
We work with third-party processors to deliver our services. Payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer services) receive your payment information to process transactions. We do not control how these processors handle your data—they have their own privacy policies. Cloud hosting providers store our servers and databases; your account data may be processed outside your jurisdiction (potentially in Singapore, Australia, or other regions). We ensure these providers meet international security standards.
Customer support platforms may log your chat conversations and contact information. Analytics services track how you navigate our platform to help us identify bugs and improve performance. We do not sell your data to third parties for marketing purposes. Any data sharing is limited to what's necessary to deliver our services or comply with legal obligations.
Your Rights and Data Access on 1ein
You have the right to access your personal data. Log into your 1ein account and navigate to Account > Personal Data to view what we hold about you. You can request a copy of all your data in a portable format by contacting our support team. You also have the right to correct inaccurate information—if your address or phone number has changed, update it in your account settings immediately.
You can request deletion of your account and associated data, though we may retain certain information for legal or compliance reasons (for example, transaction records for tax purposes). If you believe we've misused your data or violated your privacy rights, you can lodge a complaint with your local data protection authority.
Cookies and Tracking on 1ein
Our 1ein platform uses cookies to remember your login session, store your language preference, and track your activity for security purposes. Essential cookies are necessary for the platform to function; you cannot disable them. Optional cookies help us understand how you use 1ein and improve our services. When you first visit 1ein, we ask for your consent to use optional cookies. You can adjust your cookie preferences in your browser settings anytime.
We do not use cookies to track you across other websites. Our cookies are limited to 1ein.net and are deleted when you log out or close your browser (session cookies) or expire after a set period (persistent cookies, typically 30 days).
On 1ein, your privacy is not a secondary concern—it's central to how we operate and how we earn your trust.
Data Retention and Security on 1ein
We retain your account data for as long as your account is active. If you close your account, we delete most personal information within 30 days, though we may retain transaction records for legal compliance (typically 5-7 years for tax and anti-money-laundering purposes). We encrypt all data in transit (using HTTPS) and at rest (using industry-standard encryption). Our servers are protected by firewalls, intrusion detection, and regular security audits.
We implement two-factor authentication (2FA) to protect your account from unauthorized access. We encourage all 1ein users to enable 2FA in their account settings. If you suspect your account has been compromised, contact our support team immediately—we can reset your password and review your account activity.
Changes to Our 1ein Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on 1ein. Your continued use of the platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed.
Contact Us About Your 1ein Privacy
If you have questions about this privacy policy, wish to access your data, or believe we've mishandled your information, contact our support team. We operate in English and Indonesian and are available via live chat on the 1ein platform, email, or phone during business hours. We aim to respond to privacy inquiries within 5-10 business days.
Our commitment to your privacy extends across all our services—whether you're betting on Piala Indonesia, playing slots, engaging with live-dealer tables, or exploring esports markets on 1ein. We take data protection seriously and continuously work to improve our security practices. Your trust is essential to us, and we honor it by being transparent about how we collect, use, and protect your information.